Job Detail

Position Title: Customer Service Representative (CSR) Executive
www.ehmitservices.com

Job Summary:

The CSR Executive is responsible for providing exceptional customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities:

• Handle incoming calls, emails, and chat inquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments or team leads when necessary.
• Follow up with customers to ensure satisfaction and address any concerns.
• Maintain detailed and accurate records of customer interactions.
• Prepare and submit regular reports on customer service activities and metrics.
• Work closely with other departments to ensure seamless customer experience.
• Participate in team meetings and training sessions to stay updated on processes and best practices.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
• Experience: 1-2 years of experience in a customer service role is a plus.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to multitask and work in a fast-paced environment.

Salary: Competitive Salary +Commission +Leave encashment and other benefits

Timing: 7:00PM to 4:00AM (Monday to Friday)

Location: Office#205, 2ndfloor Regency Plaza Opposite DHQ Hospital Faisalabad.

How to Apply:

Interested candidates are invited to send their resume to HR@ehmitservices.com with the subject line "Application for CSR Executive." Or Watsapp 03216947211